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CUSTOMER INTAKE FOR SERVICE BUSINESSES

Good work starts
with a clear request.

Give customers a simple way to tell you what they need. Get organized service requests, ready for your next step.

Get started · $19/month Explore workspace
Setup included · $19/month + applicable tax · 100 requests/month
Built for 10 service industries
CleaningLawn careHandymanSee all 10
booklane / service request
Fresh Start CleaningCustomer request assistant
DEMO
01 / SERVICE DETAILS

What can we help you with?

A few details help us prepare your request.

Move-out cleaning
Home cleaning
Deep cleaning
Service area checked by ZIP code
Illustrative business. No customer request is submitted.
Details collected. Ready to review.Service · location · preferred date · contact
Consistent request detailsConfigured service areasA single inquiry inboxOwner-confirmed next steps
YOUR BUSINESS. THE RIGHT QUESTIONS.

One platform.
Built around your work.

Ten service industries. Tailored questions for each trade, with one clear inbox for every request.

Cleaning

Cleaning requests with the details that matter.

Collect property type, bedrooms, bathrooms, and cleaning frequency before reviewing the job.

  • Property type
  • Bedrooms
  • Bathrooms
  • Cleaning frequency
Set up cleaning
Mobile detailing

Vehicle details before the first callback.

Collect vehicle type, condition, work location, and water and power availability for mobile jobs.

  • Vehicle type
  • Vehicle condition
  • Where will the vehicle be parked?
  • Water and power available?
Set up mobile detailing
Lawn care

A clearer picture of every yard.

Collect lawn size, service frequency, access, and current condition.

  • Approximate lawn size
  • Service frequency
  • Yard access
  • Yard condition
Set up lawn care
Handyman services

The right repair details from the start.

Collect job type, number of tasks, property type, and material availability.

  • Job type
  • Number of tasks
  • Job location type
  • Materials availability
Set up handyman services
Painting

Useful project details before the quote.

Collect interior or exterior scope, surfaces, project size, and preparation needs.

  • Painting location
  • Primary surface
  • Project size
  • Preparation needed
Set up painting
Pressure washing

Surface and access details in one request.

Collect surfaces, approximate area, buildup, and water access.

  • Surface to wash
  • Approximate area
  • Surface condition
  • Outdoor water access
Set up pressure washing
Window cleaning

Window counts before the callback.

Collect property type, window count, floors, and cleaning scope.

  • Property type
  • Approximate window count
  • Number of floors
  • Cleaning scope
Set up window cleaning
Junk removal

Know the load before arranging pickup.

Collect load size, item type, pickup access, and disassembly needs.

  • Approximate load size
  • Main item type
  • Pickup access
  • Disassembly needed
Set up junk removal
Carpet cleaning

Room and stain details up front.

Collect property type, room count, carpet condition, and furniture needs.

  • Property type
  • Rooms to clean
  • Carpet condition
  • Furniture moving
Set up carpet cleaning
Gutter cleaning

Access and gutter details before a visit.

Collect building height, gutter length, gutter guards, and blockage concerns.

  • Building height
  • Approximate gutter length
  • Gutter guards installed
  • Main concern
Set up gutter cleaning
A CLEARER CUSTOMER JOURNEY

Less back-and-forth.
More useful information.

Make the first conversation easier for your customers and your business.

01

Set up your services

Create a business profile with the services you offer and the ZIP codes you cover.

02

Collect a complete request

The guided assistant gathers the service, industry-specific job details, location, preferred date, and contact information.

03

Review and confirm

Open the organized request, contact the customer, and update its status as the work progresses.

THE WORKSPACE

Every inquiry has a place.

Keep the information you need close at hand, without a complicated workflow.

Customer inquiriesILLUSTRATIVE DATA
Customer / serviceStatus
AJ
Avery JohnsonDeep cleaning
new
JM
Jordan MillerMove-out cleaning
contacted
TD
Taylor DavisHome cleaning
booked
Statuses are updated by the business owner.

One profile per business

Give each business a configured assistant and booking link.

An organized inbox

Search, filter, review, and export customer requests.

Relevant service requests

Validate service selections and ZIP codes before submission.

Control over the next step

Review preferred dates and pricing with the customer before confirming.

Take a look inside the workspace
FOCUSED FEATURES. CLEAR PRICING.

A practical starting point
for independent businesses.

One straightforward monthly plan, with setup assistance included.

Secure subscription checkout through Stripe. You review each request and confirm the job directly with your customer.

BOOKLANE FOUNDING PLANSetup included
$19/ business / month

Plus applicable tax. One subscription per business.

  • Up to 100 service requests per month
  • Business profile and service-area setup
  • Guided customer intake
  • Inquiry status tracking and CSV export
  • Initial setup assistance included
  • Optional owner email alerts
Set up your paid account Phone answering, SMS, calendar sync, and collecting payments from your service customers are not included. A request is not a confirmed appointment.
BEFORE YOU GET STARTED

A few helpful details.

Clear expectations from the first click.

Independent cleaning, mobile detailing, lawn care, handyman, painting, pressure washing, window cleaning, junk removal, carpet cleaning, and gutter cleaning businesses. Each category has tailored intake questions.

READY FOR A CLEARER FIRST REQUEST?

Your next request,
better organized.

Get started · $19/month

Setup included. Plus applicable tax.